Universal Credit Job Centre Work Coach- Dorset Wiltshire Hampshire And Isle Of Wight

Overview

As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.

Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.

As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.

If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.

Key Accountabilities  

The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Person specification

What we are looking for:

• Effective communication skills both verbally and in writing to a wide range of diverse customers.
• The ability to understand complex information and give clear explanations to the customer.
• You will be able to coach customers to improve their movement in to work.
• You must be able to navigate a range of computer systems to action tasks as well as coach customers to. be confident using digital work search tools.
• You’ll also be required to handle telephony queries and have the ability to manage difficult situations where required in a calm and professional manner.

Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?

If your answer is Yes. Join us! 

We have exciting, challenging and rewarding roles available across DWP. 

We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service. 

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Making Effective Decisions

Benefits

Alongside your salary of £29,500, Department for Work and Pensions contributes £8,546 towards you being a member of the Civil Service Defined Benefit Pension scheme.

With great benefits including: 

• Generous annual leave, plus bank holidays.
• Flexible working patterns available.
• Competitive maternity, paternity, and parental leave.
• Employee Assistance Programme with emphasis on wellbeing.
• Career and Personal Development through Operational Delivery Profession.
• Employee discount schemes.