Vehicle Inspector

Overview

Vehicle Services is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements.

Team members are responsible for ensuring all customer defined requirements are delivered ensuring operational and customer service excellences are met at all times.

Scope of Role:

To process daily arrivals through the inspection process, providing a detailed and accurate estimate for the damage which falls out of standard for the relevant contract.

Objectives for Role:

• Process Management
• To understand the standards that apply to each contract and more importantly understand how to apply them.
• To provide the customer with an accurate estimate for the damage recorded on the vehicle.
• To be able to image damage for the benefit of the customer.
• To be able to develop relationships with all members of the team to make the experience both professional and enjoyable.
• To be flexible and able to support peak periods of arrivals.

Skills, Knowledge and Experience:

• Experience of working within rigid regulations and procedures
• An exceptional eye for detail
• Strong understanding of repair methods and the ability to select the most appropriate for the damage
• An understanding of all the components of a vehicle, both car and commercial.
• Excellent interpersonal and communication skills both verbal and written.
• Able to adapt to the ever-changing technology used
• Able to use your initiative and be flexible, reacting to change quickly and effectively
• Able to work as part of a team to ensure successful delivery of the demands of Cox Automotive's department
• Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload