Visitor Services Assistant

Overview

Do you enjoy engaging with a diverse range of people in a warm, informed and friendly way? Are you an enthusiastic team player, passionate about delivering great customer service?

The University of Manchester is seeking 2 Visitor Assistants to join The University of Manchester's Visitor Services Team at the John Rylands Research Institute and Library. You will welcome visitors and answer queries, helping members of the public to feel valued and confident as they experience the research, collections, and the Grade 1 listed building in the heart of Manchester.

Based at the reception and at key spaces around the library, your duties will include:

• Engaging with visitors
• Operating a booking service
• Supporting Library events
• Working in the Rylands’ shop

The working days for the two posts are:

• Wednesday (7 hours) + Saturday (7 hours)
• Friday (7 hours) + Saturday (7 hours)

The University of Manchester is committed to creating an environment where diversity is celebrated and everyone is treated fairly. Every day, The University of Manchester welcome visitors from diverse communities from across the city and beyond. The University of Manchester welcome applications from candidates from all backgrounds.

The Library's Special Collections are among the richest holdings of rare books, manuscripts, archives, maps, and visual collections in the world and are an outstanding resource, spread across three sites: The Ahmed Iqbal Ullah Race Centre, the University’s Main Library, and The John Rylands Library. Through the John Rylands Research Institute, The University of Manchester deliver an extensive programme of research on the collections, in collaboration with academic colleagues at the University.

The University of Manchester Library is one of only five National Research Libraries and the third largest academic library in the UK. The University of Manchester's vast and rich collections (both print and digital) help The University of Manchester to deliver a world-class library and information service for the University. The University of Manchester sit at the heart of the University experience for both learning and research and are fully committed to widening access to The University of Manchester's expertise, collections, and services to researchers, local schools, and others in the community.

Please note, under the new immigration rules, this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

What can you expect in return? The University will actively foster a culture of inclusion and diversity and will seek to achieve true equality of opportunity for all members of its community.

What you will get in return:

• Fantastic market-leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer, The University of Manchester welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation, and transgender status. All appointments are made on merit.

The University of Manchester's University is positive about flexible working. Hybrid working arrangements may be considered.