Welfare Rights Officer

Overview

Grade F £28,770 to £32,076 per annum (£14.91 to £16.62 per hour) Pay award pending

Ask Bolton Council about flexible working options to fit with your work/life balance - #HappytoTalkFlexible

The Role

Are you looking for a challenge where you can make a difference to the residents of Bolton? Bolton Council is seeking a Welfare Rights Officer to provide comprehensive and specialist welfare benefits casework, advocacy, and tribunal representation to claimants.

You will work independently in a small and busy team, delivering benefits advice to help customers maximize their income. The main focus of your work will be representing customers at first tier tribunals and taking appropriate cases to the Upper Tribunal.

Responsibilities

• Provide specialist advice on welfare benefits.
• Represent customers in tribunal hearings.
• Maintain detailed records and keep customers informed.
• Work under pressure while managing multiple cases.

About You

You will have a detailed knowledge of social security benefits and legislation. You will be able to work under pressure to juggle demands and priorities, keeping customers informed and records up to date. You will enjoy helping vulnerable customers exercise their legal rights and entitlements.

Confident in using IT applications to support your casework, you will possess a high standard of written and verbal communication skills.

Benefits

• Annual leave
• Company pension
• Discounted gym membership
• Employee discount

About Bolton Council

This is your opportunity to join Bolton Council at an exciting time as Bolton Council have strong ambitions for the borough. Bolton is a great place to work. Bolton Council is a welcoming organization that wants to contribute to a place where people feel active, connected, and prosperous.

As an employer, Bolton Council want to thank Bolton Council's employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, Bolton Council offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

This post is a designated customer-facing role under the fluency duty and requires a specified level of spoken English as per the person specification.